Flight Centre boosts ground transport offering for FCM clients with Amadeus and MYCAB

MyCab and FCM
Media Releases 07 Dec 2018

Flight Centre Travel Group (FCTG) has transformed ground transport booking services for clients of business travel divisions, FCM Travel Solutions with the launch of Amadeus’ transfers content. FCTG has also partnered with MYCAB International SA as the first preferred global ground transfers provider to be integrated within its Amadeus’ transfers solution in the UK and EMEA.

This means FCM and Corporate Traveller consultants can seamlessly book MYCAB ground transfers via Amadeus Selling Platform Connect. Traveller details and dates are automatically extracted from an existing flight booking and search fields are prepopulated in the Amadeus booking tool. The booking is fully integrated into the PNR, which allows for simplified trip servicing and easy access to a transfer booking when needed.

Amadeus’ solution and MYCAB content is also fully enabled with FCM’s powerful new SEEQA online booking tool. As a result, for the first time, travellers and bookers can arrange point-to-point transfers and chauffeur services at over 300 airports and cities in 75 countries using an online booking tool. Launched earlier this year, SEEQA is a bespoke solution built on of the Amadeus cytric Travel & Expense tool that allows FCTG to add proprietary functionality and content.

The MYCAB offering includes real-time flight tracking and adjustment of pick-up times based on flight arrival times. All vehicles are properly licensed, registered and insured and travellers are greeted personally by smartly dressed chauffeurs on arrival.  Driver and passenger can make contact via SMS prior to pick up and in transit to ensure a seamless traveller experience and support employers’ duty of care obligations. Additional dedicated phone and email support is also available to passengers and bookers.

Steve Norris, Corporate Managing Director, Flight Centre Travel Group commented: “The launch of Amadeus’ transfers solution will revolutionise the way we book and manage ground transport services for our corporate clients giving them a much more efficient experience.  It’s also a milestone moment for us to be able to give our corporate clients the option to book global transfers quickly and easily online for the first time via SEEQA. We are delighted to partner with MYCAB as our first preferred supplier within Amadeus transfer booking tool.  MYCAB offers a complete solution for our corporate business as its comprehensive functionality can be customised to the different needs of our clients.” 

Nigel Clarke, CEO MYCAB International added: “It’s a delight to be working with Flight Centre’s corporate businesses as this is a great fit to the MYCAB model and capabilities in offering a world-class and seamless experience for travellers, organisations and travel management companies. MYCAB is unique in providing a global transfers offering with full accountability from booking to fulfilment, payment, billing and administration, while also being rapid to deploy and customise through Amadeus technology”.

Peter Altmann, Head of Mobility at Amadeus said, “Transfers represents a major opportunity for TMC’s and travel sellers. The fact that Flight Centre has chosen Amadeus solutions, confirms our aligned vision on how to book transportation in the future. This combined with MYCAB, who is part of our partner portfolio, means business travellers served by FCM Travel Solutions and Corporate Traveller will enjoy a seamless trip experience when booking the most relevant point-to-point transfer option together with all other trip components.”